Enterprise Voice Engineer

Job Description

Executive Summary:

· Solid Cisco Unified Communications Manager and Enterprise Voice Operations and Engineering experience.

· The position is to fill in the role of regional Cisco Voice Engineer supporting L1/L2 of Operations and Engineering.

· The role includes migration, upgrades and deploying of Cisco CUCM / CUC / Voice Recording system.

Job description:

· To work in a regional voice operations and project team that manages the low-level technical delivery of all voice infrastructure projects and provides governance to the organization strategic partners.

· To provide comprehensive product knowledge on Cisco voice technology.

· Ability to provide onsite support for user testing of CUCM and Cisco phone features and functionalities during user migrations.

· Ability to handle and coordinate phone deployments during user / floor / site migrations.

· Ability to lead the project and provide High- and Low-level design.

· Provide L1/L2 support for business impacting issues.

· Work with internal and external project managers to report issues and deliver solutions.

· Engage with the business and external vendors to deliver solutions.

· Ensures user satisfaction by providing preventative maintenance, troubleshooting, and quickly

· Participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming, and data center capabilities.

· This will include components of the assessment and optimization of system design and review of user requirements.

· Able to provide and communicate technology solutions across differing audiences including technical, managerial, business executives, and/or vendors.

· Leads the resolution process for problems where analysis of situations or data requires an in-depth evaluation of various factors.

· Contributes to the determination of technical and operational feasibility of solutions.

 

Certified Cisco Voice technical certification.

· Knowledge and Hands experience on CUCM, CUC, SME, Cisco Gateway (H323/SIP)

· Moderate experience in the financial services field.

· Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically, 5-10 years of IT experience.

· Moderate experience with Trading Floor and Telecommunication technologies; IPC/Cisco/Avaya

· Must be able to interact in a professional manner with End Users; must possess excellent PC, communication, and organizational skills.

· Candidates must be able to work both independently and in a team environment and be able to interact effectively with other team members, management, and clients.

· Candidates must have strong interpersonal, verbal, and written communications skills