Escalation Engineer

Required Qualifications: 

* 3+ years of experience in a customer-facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, IT Admin/support, Systems Development, or Consulting or IT/Network Operations. 
* 2+ years of experience in one or more of the following: 
o Microsoft Azure Platform 
o Cloud Computing 
o Microsoft Azure architecture and its components (Fabric, Compute, Storage, RDOS, Management Portal) 
o Microsoft Azure Data Factory
o Other Cloud Data Integration service
* Familiarity with development: tools, language, process, methods, troubleshooting
o Experience with Data Integration & Governance solutions and services
o Experience in Relational, Non-relational databases, RDMS such as Microsoft SQL Server and SQL Server Integration Services
o Security and network related knowledge.
* Development/Coding:
o Experience with C#, JAVA, .NET, PowerShell, CLI, REST concepts
o Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product
* Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions