Description

In this role, you will have responsibilities for...

  • Desktop Support (Windows / Mac) – Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.) for Windows and Mac devices
  • Ticket Management / Escalations (Incident & Request) – Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge.
  • AD and Exchange Provisioning – Maintains users, groups, and DLs
  • File & Print Management – Provisioning and troubleshooting
  • Hardware and Software Deployment – Desktop and laptop imaging and software deployment.
  • Mobile Device Support – Managing Apple, Android, and other mobile devices
  • Endpoint Systems - Management of modern workplace management tools (O365, Intune, JAMF)
  • IT Solutions - Recommending and implementing new solutions to improve Service Desk environment through Self Service and automation.

 

You’ve got what it takes if you have...

  • 5+ years of experience working on a ServiceDesk
  • 2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF
  • Bachelor’s degree, technical certificate or equivalent work experience
  • Strong understanding of ITIL Foundations and prior administration of Service Now
  • Expertise with MS Windows and Mac OS Operating Systems
  • Excellent technical documentation skills are a must
  • Strong analytical, troubleshooting, and problem-solving skills
  • Must be a quick learner with exceptional communication skills
  • Perform inventory management for all hardware

 

Extra dose of awesome if you have…

  • ITIL Certification
  • IT Security Awareness – HIPAA, FedRAMP, SOC II

Key Skills
Education

Any Graduate

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