Field Engineer

Key Responsibilities:

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. 
Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment ( Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms. 
Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.). 
Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request. 
Verify the asset in accordance with Client policy prior to the move. 
Update asset management systems. 
Troubleshoot and resolve all hardware and software problems supported by Field Operations. 
Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys. 
Perform preventative maintenance on operational devices. 
Coordinate external vendor services. 
Install, customize, maintain, test, and troubleshoot operating systems and other systems software
Provide on-site, and on-call 7x24x365 support, as needed. 
Provide technical support, as needed, to the enterprise. 
Configure, install, maintain, test, and troubleshoot hardware systems
Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems. 
Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures. 
Coordinate activities with internal/external technology owners/service providers

Key Requirements and Technology Experience:

Basic Network/server and application knowledge (MS Office, Outlook, etc.). 
Troubleshooting skills (hardware/software) and NT workstation and peripheral knowledge. The ideal candidate will have the above plus A+ Certification. Must be able to move, on a regular basis, large equipment that weighs at least 30 pounds. 
Ability to provide on-site, and on-call 7x24x365 support, as needed. 
Must have valid driver’s license. 
Previous airline experience is ideal. 
Ability to work within a team environment. 
May require over night travel
2 - 4 years formal IT training or 3 years equivalent experience. 
A+ Certification preferred
0 -2 years formal IT training or 2 years equivalent work experience