Field Service Engineer

FIELD SERVICE ENGINEER (BRISTOL or NEWPORT)

We are looking for an experienced Field Service Maintenance Engineer. The HTEC Field Service team offers hardware support to their customers 13 hours a day, 7 days a week. The equipment supported varies from payment terminals to EPOS and Head Office Solutions in the forecourt, retail, and office sectors. The service teams are split in to two divisions, Install and Maintenance, and currently offer onsite support between the hours of 7am and 8pm.

The Field Service Maintenance Engineers currently work 9-hour shifts, six days on and then 3 days off, with the shift blocks rotating between an early shift (7am-4pm), and a late shift (11am-8pm). Shift patterns may change as dictated by the needs of the business.

Responsibilities

As a Field Service Maintenance Engineer, you will be;

Attending maintenance visits as required. 
Responding to all calls within the required service level agreement (per call). 
Responsible for asset management. 
Providing accurate and timely call closure and stock reporting. 
Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team. 
Completing all engineering paperwork.

Knowledge, Skills And Experience Required

To be considered for this role, you’ll need:

Full UK driving license 
Excellent communication skills 
Excellent organisational skills 
Basic technical aptitude 
Ability to work under pressure 
Previous experience in similar role

Preferred Skills But Not Essential

SPA Passport. 
Service delivery experience.

PERSONAL QUALITIES

Desire to succeed and deliver exceptional output 
Self-starter 
YOU SHOULD APPLY IF
You care deeply about applying technology and processes to deliver smarter solutions. 
You are a reliable and structured professional and excel in a flat team structure where trust and integrity is the key foundation for everything we do. 
You are comfortable using a direct language and speaking in a straightforward yet respectful manner to save peoples´ time and simplify everyone´s workday. 
You love rolling up your sleeves to get it done. 
What we’re doing at Universe excites you.