Field Service Engineer / IT Technician

Job Description

 

• Support and facilitate user onboarding and MDM for NA R&I users.
• Facilitate onboarding, transfer, departure, and AD updates as needed.
• Supports LOA and legal hold accounts exception in AD with ITG
• Support OA PASS-related issues (ID completeness, duplicate IDs, data cleansing)
• Monitor SNOW L3 and SWAT queues and facilitate the ticket assignment.
• Facilitate SNOW request/incident escalation and resolution with the IT team from France, Service Desk, Client Services, and OA PASS team on AD, OA PASS, and R&I applications.
• Facilitate distribution list and security group member updates for the NA R&I users.
• Facilitate shared drive access (US & France R&I, and Corp)
• Coordinates R&I applications access managed via MDM or w/o MDM.
• Facilitate managing inactive users and PC accounts.
• Support and escalation of local applications incidents: FIZZ, Kardex PPG, Empower, Bartender.
• Manage lab notebook ordering, notebook check-in and check-out, and off-site storage and retrieval.
• Support SWAT with provisioning of instrument and instrument software and updating the SNOW assets.
• Provide support for any IT-related activities and issues when necessary.