Description

  •  
    • Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images.
    • Prepare and configured new laptops/workstations specifications as assigned
    • End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity)
    • Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services
    • Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.
    • Windows upgradations through SCCM agent.
    • OS and application installation: Windows migrations and deployment of customized images using SCCM
    • Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support
    • Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
    • Analyzed and diagnosed DNS/DHCP/VPN and other networking issues
    • End user issues related to network, IP config, windows troubleshooting
    • Actively worked with hardware and software vendors to resolve client issues in a timely manner
    • Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.
    • Installation of printers, Configuring conference room facilities
    • IP Phone installation, troubleshooting
    • O365 configuration, troubleshooting
    • Other aspects related to End user computing
    • Deskside Support
    • Spares management
    • Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management
    • Security compliance
    • Populate Knowledge Management system with resolutions and workarounds
    • Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints
    • Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch – intelligent hub/MDM/ intune / azure
    • Fault diagnosis / troubleshooting
    • Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues
    • Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary
    • Adept knowledge on Software Center(SWC) and ServiceNow
    • Knowledge of Okta and its usage.


 

Key Skills
Education

Any Graduate

Back To Jobs