Field Service Technician

Responsibilities:

Field Service Technician I

Join our dynamic service team for this entry level field service position. Depending on your assigned territory, you will

provide services, repairs and technical maintenance for ATM's, retail point of sale (POS) equipment, locksmithing,

Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on the-job mentoring as you might expect, but also formal classroom, virtual and self-paced training for extensive learning opportunities.

You are responsible for:

-Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.

-Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing

locks)

-Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.

-Inspecting products for correct operation and resolving noted issues and/or escalating according to established

procedures

-Prioritizing and planning service calls

-Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory

-Contacting the customer with the estimated time of arrival

-Working with customers to ensure satisfaction with service delivery and understanding of product functionality

-Following key/alarm/combination control processes in assigned area of responsibility

What is your goal? Many of our new technicians are looking for an opportunity to develop their skills and pursue a career with our

nationwide service organization. Our technicians come from all backgrounds and experience levels. If you are new to the role, our

training program will give you the skills needed to become proficient servicing ATM, Point of Sale (POS), and many other products.

What is the Role? Our entry level Field Service Technicians respond to basic customer requests for equipment issues. Candidates

will be a part of a team and a territory where customer requests will be assigned throughout the day. Using provided tools and

repair kits, you will travel to customer sites to resolve the issue. Our entry level technicians respond to 5-8 calls per day across their

territory.