Field Service Technician

Responsibilities

JOB Description:

Support and facilitate user onboarding and MDM for NA R&I users

Facilitate onboarding, transfer, departure, and AD updates as needed

Supports LOA and legal hold accounts exception in AD with ITG

Support OA PASS-related issues (ID completeness, duplicate IDs, data cleansing)

Monitor SNOW L3 and SWAT queues and facilitate the ticket assignment

Facilitate SNOW request/incident escalation and resolution with the IT team from France, Service Desk, Client Services, and OA PASS team on AD, OA PASS, and R&I applications

Facilitate distribution list and security group member updates for the NA R&I users

Facilitate shared drive access (US & France R&I, and Corp)

Coordinates R&I applications access managed via MDM or w/o MDM

Facilitate managing inactive users and PC accounts

Support and escalation of local applications incidents: FIZZ, Kardex PPG, Empower, Bartender

Manage lab notebook ordering, notebook check-in and check-out, and off-site storage and retrieval

Support SWAT with provisioning of instrument and instrument software and updating the SNOW assets

Provide support for any IT-related activities and issues when necessary

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