Field Services Analyst

Job Description 

The Field Services analyst provides hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction. Performs field support activities with direction from Supervising Analyst or IT Analyst level personnel, which may include:  

• Installation, configuration, and troubleshooting of desktop operating systems and application software. Examples include, Windows 10 Windows 11, MS Office 365, anti-virus, and encryption software.  

• Active directory account administration  

• Participate in projects for testing, hardware rollouts, adds, moves, and upgrades, as needed.  

• General IT technical support, troubleshooting, and documentation for customers and internal IT staff  

• Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.  

• Perform user and system requirements gathering and analysis  

• Determine requirements, design and build for customer use hardware  

• Determine proper installation parameters for software and hardware  

• Analyze, detect, identify and correct technical problems and deficiencies  

• Properly escalate issues and follow through to successful resolution  

• Monitor system performance.  

Candidate should have:  

• Excellent customer service skills and professional conduct  

• Knowledge of personal computers and peripheral devices  

• Ability to apply logic in analyzing technology solutions  

• Strong organizational and communication skills  

• Ability to perform effectively both independently and as a team member  

• Working knowledge of the Microsoft Office Suite and Windows operating system  

• Understanding of system imaging utilities such as SCCM/MECM OSD