Field Services

Job Title: Field Services

Location: New York-2-Onsite

Essential Skills:            

Candidate must have 6 to 8 years in Field Services / Onsite Support Services PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves Hands-on Office Move Projects Good technical knowledge of Windows operating system (Windows 10)

Knowledge on Microsoft Office 2016 (Office 365)Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Ability to perform remote troubleshooting and provide clear instructions Experience in Handling Windows Imaging Project Experience in software development, processes, and methods

• Good knowledge of basic networking and troubleshooting tools like lookup, traceroute, ping, and packet capture tools etc. 
• Ability to co-ordinate and interact with various teams to arrive at a quick resolution. 
• Ability to organize workload for effective implementation.
• Ability to interact effectively at all levels with sensitivity to cultural diversity. 
• Ability to adapt new product support as organization evolves. 
• Knowledge on SCCM and Intune administration Knowledge on mass OS deployment Experience in maintaining multiple OS image and hardware models Experience in Microsoft’s OEM Pre-installation Kit (OPK) tools Knowledge of PXE and DHCP functionality

Desirable Skills: 

• Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management.
• Good documentation skills- Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Able to handle unforeseen situations Excellent problem-solving and multitasking skills
• High level of acceptance- Can drive value and its methodology- Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs. 
• Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
• Experience in the management of multi-discipline teams in distributed locations- Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels.
• Ability to interact with customers so as to ensure that the service is flexible, efficient and responsive