Field Services Technician

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Cole Edwards- [email protected] . Please reference IT Field Services Technician 

Responsibilities: 

Travel to remote sites to perform routine maintenance, installations, and troubleshooting

Provide onsite IT support at field locations by resolving technical issues related to hardware, software, and network systems

Collaborate with the central IT team to implement IT related projects and initiatives pertaining to renovations, acquisitions and internet rollout, etc

Ensure compliance with IT policies and procedures across all sites

Assist in the management of IT assets, including deployment, tracking, and decommissioning

Provide training and guidance to end-users on IT best practices and system usage

Assist the ServiceDesk team with general ticketing inquiries by responding promptly to IT support tickets and providing timely solutions

Document all actions and report on service performance metrics

Coordinate with the Manager, IT Field & Vendor Services for effective and timely execution of projects and support issues

Key Qualifications: 

Bachelor’s degree in Information Technology, Computer Science, or related field

Minimum of 2 years of experience in an IT support role, preferably with experience in remote site support

Proficient in troubleshooting hardware and software issues

Excellent problem-solving skills and ability to work under pressure

Strong communication and interpersonal skills.

Willingness to travel extensively to remote sites

Interview Process: We are working exclusively with the hiring manager on this position. Interviews will take place the week of 05/06

This a great opportunity to join one of Canada’s leading community healthcare providers. reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. They will provide the opportunity of growth and flexibility creating a good work life balance.