ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supports and recommends priorities for application backlog, where backlog includes both business and technical needs. Participate in team prioritization decisions.
Defines and coordinates work requirements by identifying milestones, phases, and elements.
Manage and execute monthly manual cycle processing, validations and reruns at the beginning of each month. Resolve issues. Identify and support opportunities to automate monthly cycle processing.
Support, as needed, weekend cycle processing.
Manage and resolve incident tickets and service requests to SLA’s, Level 2 Help Desk.
Write SQL scripts to analyze data directly from the DB, in order to resolve incidents and service requests.
Understand inbound/outbound data and maintain relationships with respective IT teams.
Read and interpret inbound/outbound ETL for analysis and incident resolution.
Read and interpret Unix scripts for analysis and incident resolution.
Maintains system protocols by writing and updating both business and IT procedures.
Write and maintain user documentation. Train users.
Maintain access and communicate with software vendor via their website, as required.
Support basic application management functions including access management, governance and environment management. Partner with the technical lead as required.
Attend team operational ceremonies like daily team meetings and monthly backlog planning, including regular connections with LOB partners.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Bachelor's degree in Management Information Systems, Finance, Systems Analyst or comparable to fit the job description. At least 1-2 years of experience, preferably in Banking/Finance industry
Experience with Finance processes, a plus
Experience with Oracle OFSAA (Financial Services Analytical Applications) software or equivalent, a plus
Experience writing SQL scripts, to pull data for analysis. Able to navigate databases
Bachelor's Degree