Fleet Support Engineer

Job Description:

The Fleet Support Engineer on the BaseOps team will be actively engaged in the operational uptime of our fleet. The primary responsibilities include the diagnosis of complex hardware/software-related issues, interfacing with cross-functional engineering teams to drive resolution, capturing the troubleshooting details and placing them in the internal knowledge database, and generally being available to support the daily technical operations.

Responsibilities:

Point of contact for real-time escalation from technicians of fleet issues 

Document, amend, and maintain a troubleshooting guide for all technicians to use as faults are diagnosed and resolved

Establishing diagnostic procedures to expedite troubleshooting in the future

Historical review of vehicle/fleet data, parsing and interpreting vehicle logs and their physical implications

Work with engineering design to improve tooling and detection of issues

Work to implement effective countermeasures across the fleet 

Define/capture required data points to validate issue resolution 

Nights/weekends as needed with advanced notice

Occasional travel within the U.S. to support various operational locations

Qualifications:

Minimum of 2-4 years of relevant experience in transportation, aerospace, or autonomous vehicles

Bachelor’s degree in Electrical Engineering, Computer Engineering or Automotive Engineering

Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and how to safely troubleshoot

Understanding of hardware and software systems architecture, communications to support in an operations setting 

Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components

Self-starter, ability to build relationships across the company

Ability to comprehend schematics, electrical diagrams, connector end views/pinout.

Preferred Qualifications:

Experience with electric vehicle technology

Experience with remotely supporting vehicle troubleshooting 

Hands-on experience with vehicle hardware 

Experience with Linux & Python-based programming systems for fleet-level data processing 

Experience with software that interfaces with hardware

Familiarity with networking, TCP, and socket programming