Description

  • Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
  • Strong Microsoft Operating System installation(Win10 / MAC OS X) and troubleshooting skills " Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices Stong knowledge on Mac OS, and building of Mac machines , and pushing applications via Mac servers
  • Strong experience in troubleshooting MS office , O365 (Outlook, Word, Excel, Powerpoint etc)
  • Strong desktop support knowledge including hardware, software, and networking concepts "
  • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
  • Good knowledge of MAC OS, IPAD and Android devices
  • Knowledge of windows Image build process and SCCM deployments
  • Good knowledge in handling RF scanners, industry level label printers ( client, etc )
  • Experience in handling managed print services , corporate / network printers.
  • Basic understanding of Audio/Video equipment and conference room setup
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.
  • Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld ,berry, Android & IOS support knowledge
  • Strong Customer service skills
  • Strong written and verbal communication skills
  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE / O365 (Including MS Project, Visio, Onedrive and One Note) and Sharepoint
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc

     

Additional Responsibility

 

  • Might need to travel to other sites based on demand and requirements.
  • On-call requirement for P1/Urgent issues outside regular support hours (local business hours).
  • Handle operations and customer requirements as per process and agreed SOW.
  • Possible rotational shifts.

Key Skills
Education

Any Graduate

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