Description

KEY JOB RESPONSIBILITIES

  • Provide first level contact and convey resolutions to FTE (full-time Time Engineer) at global Level
  • You have to handle escalations, Service Review & SLA Management
  • Provide support to FTE in various HR related topics such as Salary, compensation, Joining, leaves, etc. and resolve issues and problems
  • Maintain FTE files and records in electronic and paper form
  • Liaising between FTE’s and Project Managers.
  • Handle FTE grievances formally and informally, forward them to concerned department and follow up for resolution.
  • Properly escalate unresolved queries to project Manager
  • Track, route and redirect problems to correct resources
  • Update FTE issue data and produce reports to Manager.
  • Follow up on FTE check-in issue resolution.
  • Preserve and grow your knowledge of help desk procedures, products, and services
  • Handling issues/Queries over calls or emails

Required Skill Sets

  • Strong Verbal and Written Communication
  • Analytical and Problem-Solving mindset

The candidate should be willing to work in a fast-paced, 24x7 environment. Shifts can be day or night, depending on the business requirements.

Key Skills
Education

Any Graduate

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