Job Description:
· Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
· Advocate for customer needs to overcome adoption blockers and lead feature development. Lead across multiple work streams and teams to maintain customer momentum.
· Collaborate with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to understand business and technical needs.
· Plan for customer events and launches by partnering with the Support, Development, and Site Reliability Development teams to ensure customer success. Work with customers and Support to guide issues/escalations to resolution.
· Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Cloud adoption.
Requirements
Minimum qualifications:
· Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
· 3 years of experience in a customer-facing role, interfacing with executive stakeholders, and leading customer technical implementations.
· Experience supporting customers in Cloud operations, launch/capacity planning, or IT consulting.
· Ability to speak and write in English and preferred bilingual with Spanish, German, Japanese languages
· Must Google Cloud Certification (PCA)
Preferred qualifications:
· Master’s degree in a management, technical, or engineering field.
· 7 years of customer-facing experience.
· Experience in application/workload migration to public Cloud providers, and translating business requirements into technological solutions.
· Experience collaborating across business units internally and at enterprises, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
· Understanding of IT operations, database systems, networking, IT security, application development, service architecture, Cloud-native application development, hosted services, storage systems, or content delivery networks.
· Excellent communication, presentation, problem-solving, and management skills
Any Graduate