Genesys Architect

Job Description:
Requirements:

• Leads and participates in the planning, analysis, and design tasks related to the establishment and implementation of an enterprise OmniChannel architecture.
• Defines and communicates the contact center architecture vision for business and technical strategies across contact center infrastructure, applications, personalization, and agent desktop capabilities including end-points (phones).
• Engages in business analysis and design for contact routing, personalization, OmniChannel, and self-service analysis and design.
• Analyzes and defines business and agent desktop requirements, which evolve over time into an enterprise framework to form a single holistic set of OmniChannel business capabilities.
• Translates enterprise and/or business requirements into long-term technical architecture, OmniChannel, and data lake solutions.
• Telecommunications background, Genesys software call flow analyst, business and technical analyst, Technical writer.
• Experience in at least some Genesys Digital Technologies/Channels (Chat, SMS, Email, Co-Browse etc.)