Description

Key Skill: Genesys Engage knowledge

  • Requirement discussions with business and technical teams; Analysis of the requirements in scope
  • Involvement in architecture review discussions; Design document update/creation
  • Develop the architect flows and data table configurations using Genesys cloud
  • Migration of legacy Genesys Engage Contact Center to Genesys Cloud CX, with focus on solution design, integration, implementation and deployment in a cloud environment.
  • Consolidate old flows, configure new flows using Genesys Designer and / or Architect in Cloud CX.
  • Manage overall IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) routing including developing, deploying, and QA support
  • Development and technical support using Genesys Engage (On-Prem) and Genesys Cloud
  • Deployment planning for weekend release; Deployment support during TCM windows
  • Collaborate with cross-functional teams, including IT, Operations – Call Centers, management, and external vendors to ensure seamless functionality and scalability of the Genesys contact center system

Key Skills
Education

Any Graduate

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