Description

Required Skills:

  • Minimum 9+ years of overall experience.
  • Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
  • Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Bot etc.) applications solutioning using Genesys Cloud CX Architect.
  • Experience in developing and implementing third party integration like AWS Lambda, Lex, Polly, and CRM (Salesforce) etc.
  • The ideal candidate will possess a strong and well-established record of accomplishment in delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc.
  • Thorough understanding of Genesys Framework, Integration with internal and external components.
  • Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
  • Deep knowledge of multiple Self Service and speech recognition vendors offerings, strengths, and weaknesses, including hands-on experience with products from leading vendors such as Amazon, Genesys and Nuance.
  • Knowledge of WFM, Reporting and Analytics.
  • Experience in a single complex development environment or across multiple platforms.
  • Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, multi-channel, Recording, Reporting, etc.)
  • Ability to work effectively in a remote, virtual and global environment.

Key Skills
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