Description

Essential Skills:

· Genesys Framework, Eservices, VOIP routing multisite.ü Genesys Composer Routing ü Genesys Reporting(GXCI)ü Genesys WFM(Forecast Scheduling) ü Genesys Recording (Screen and Voice)ü Genesys Workspace Edition Knowledge of Omni channel for Customer Service Experience in Agile software development and SCRUM methodology Strong understanding of Cloud concepts – IaaS, PaaS, SaaSü SQL database concepts

Key Skills
Education

Any Graduate

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