Description

Key responsibilities:

Genesys Omnichannel, GAX and GAAP areas.

Below Are The Responsibilities

Design and implement Omni Channel (Genesys Email and Chat) services and blended with Genesys Voice functionalities

Analyze the on-premises IVR applications of Mexico market and documented the call flows of various toll-free number entries and sub modules

Implement the IVR call flow applications and API interfaces on ConneX (GAAP) IVR system, completed testing, deployment and troubleshooting

Design and implement the VoiceID biometric functionalities and integrated with the UCID rules engine, completed testing, deployment and troubleshooting for UK and US markets

Work with the service providers and went through the design of the program infrastructure and required user stories, and complete test cases and troubleshooting for UK and US market

Good problem solving, analytics, and debugging skills

Key Skills
Education

ANY GRADUATE

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