GIS Specialist

Responsibilities:
Acts as 1st line/tier of GIS technical support for GDOT
Validates operation of virtual ArcGIS Desktop and ArcGIS Pro environments and enterprise GIS applications
Provides excellent customer service, follow-up, and follow-through to address customer concerns or
needs, acts as a customer liaison.
Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions,
consults with Esri support as needed.
Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be
more productive with GIS.
Develops, updates, or maintains system/technical documentation as needed.
Performs a variety of special projects and assignments and provides on-call support as needed.
Develops GDOT GIS User Group, resources, and assists in training material creation.