Description

What You’ll Do:

Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers

Responsibilities

Gains familiarity with and assists Team Members in resolving hardware and software issues by fielding telephone calls, email, or in person appointments

Troubleshooting and diagnosing a wide range of issues in the hardware, software, virtual/could, and infrastructure space

Monitors the incident Management system to ensure timely acknowledgement and resolution of support requests

Required Experience/Skills: (1-2years)
Experience with using and supporting: MS Active Directory (AD)

Solid knowledge of personal computer hardware setup and routine software installation

Solid foundation and understanding of Mac OS

Solid understanding of Mac file structure, terminologies, troubleshooting, and basic terminal knowledge

Excellent customer service skills both remotely and in person

High level of troubleshooting capability for Windows, Mac, and other IT hardware and peripherals in an enterprise environment

Someone who is always looking to improve and advance themselves and their team both technically and professionally

Key Skills
Education

Bachelor's

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