GlobalScape EFT

Position: GlobalScape EFT

Location: Richardson, TX

Duration: Long Term Contract

Description

· Patching and Maintenance in Globalscape-

- Co-ordinate with customer network and platform teams on Globalscape server patching activities(on a weekly and monthly basis)

- Perform pre & post patching activities and validation

· Daylight savings activities

· Administer Electronic File Transfer Program using GlobalScape EFT, DMZ gateway and Business Activity Monitoring and Web Portal tools.

· Runtime Troubleshooting and Performance Tuning

· Certificate Management

· Hands-on experience in System assessment where candidate has worked on assessing, reviewing and removing unwanted users, flows, Event rules etc

· Able to drive governance around certificate management for the EFT setup.

· Ensure the security of file transfers utilizing protocols such as HTTPS, FTPS, SFTP, AS2

· Flexibility to work on Weekend to remediate P1/Critical INC

· Create Powershell Scripts for file transfers and utilities.

· Able to do performance tuning

· Resolve technical problems effectively and efficiently within defined SLA working with internal functional and software development teams, and external vendors to identify root causes and solutions.

· Log service requests with vendors and coordinate diagnostics, requested actions and testing with functional teams.

· Identify and implement system process improvements leveraging the software, best practices, automation, innovation and technology upgrades.

· Contribute to the creation of Support Design Specification and Support Supplement Documents.

· Provide ad-hoc reporting as required by the business.

· Adhere to Customer Solution Delivery Framework, Incident Management, and Change Management procedures.

· Lead or assist with day-to-day service delivery issues and processes as required.

· Work with project teams to understand the concepts and technical infrastructure of the to-be implemented modules/functionalities and create / document operations procedures.

· Ability to manage self-workload, set and meet customer expectations.