Help Desk Administrator

Description:

Our client is looking for an experienced Help Desk Administrator. In this role, you,= will provide maintenance and management of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Help Desk. You will be responsible for administration and internal support of PCs, printers, IP telephones, and required desktop applications. Tasks include end-user support, license tracking, and performing PC maintenance, upgrades and configurations.

Basic Qualifications
•    A minimum of 2 years help desk administration or equivalent experience in a corporate IT atmosphere required.
•    Bachelor’s Degree in technology-related field preferred.

Technical Competencies:

•    MS Windows 7/10 Operating Systems.
•    MS Office 2013 suite of applications.
•    Symantec virus/end-point protection services, data backup, and re-storal services and procedures.

•    Active Directory experience a plus.
•    Unix/Redhat, Apache/Tomcat, and SQL 2005 experience a plus.

Essential Functions
•    Provide help desk support and resolve problems to the end-user’s satisfaction.
•    Monitor and respond quickly and effectively to requests received and incidents through the IT Help Desk SysAid ticketing system.
•    Monitor SysAid ticketing system for tickets assigned to the queue and process first-in first-out based on urgency or priority.
•    Modify configurations, utilities, software default settings, etc. for the local workstation.
•    Utilize and maintain the help desk asset tracking software.
•    Document internal procedures.
•    Assist with onboarding of new users by deploying desktop infrastructure and required applications.
•    Install, test, and configure new workstations, peripheral equipment, and software.
•    Assist with maintaining inventory of all equipment, software, and software licenses.
•    Report issues to the appropriate senior technical resource for escalation when required.
•    Assign users and computers to proper groups in Active Directory.
•    Perform timely workstation hardware and software upgrades as required.

Additional Information
•    Available to work evenings and weekends if and when necessary.
•    Willingness to work a flexible schedule.