Description

DAY TO DAY/ABOUT THE ROLE:

Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.

A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.

Required/Desired Skills

 

SkillRequired /DesiredAmount of ExperienceConsultant ExperienceConsultant Last used
OTRS Ticket System (or equiv)Required1  
TDX IT Service Management (ITSM) Service Desk toolRequired1  
Hands on exp w/basic support and troubleshooting (such as password resets, printer configs, break/fix instructions, ticket routing)Required2  


 

Key Skills
Education

Bachelor’s Degree

Back To Jobs