Help Desk Analyst

Performs basic workstation troubleshooting and maintenance by collection of informationto respond and or resolve routine tier 1 & 2 problems, including, but not limited to:

• Experience troubleshooting Windows 10 OS and Windows 11 OS.
• Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices.
• Provides telephone support related to networking or connectivity issues.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Provides basic diagnosis, analysis and resolution of issues and customer(s).
• Independently images and or reimages equipment in preparation for deployment.
• Experience with Microsoft Intune preferred but not required
• Experience with Microsoft Windows Autopilot preferred but not required