Help Desk Associate

Description

Skills equiv. to 3-5 years in comparable position.
Responsible for helpdesk and/or desktop support for Schwab systems.
Experience with 1st and/or 2nd level support.
Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills.

Additional Job Details: Required

Experience: 2+ years of experience working in a service desk or customer service environment
Minimum 1 year technical support experience
Minimum 1 year phone support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager)
Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS Bachelors or Associates degree in Information Technology or a related field is a plus CompTIA, ITIL,KCSand Microsoft certifications area plus -