Help Desk II

Job Overview: The Help Desk Support Specialist II will provide technical assistance to end-users, troubleshoots and resolves basic issues through established processes, and ensures timely and high-quality service.

Primary job Responsibilities:
Address and resolve escalated helpdesk requests from managed service providers, ensuring timely and efficient solutions

Offer technical support for AV equipment and meetings, both in-person and virtual settings

Image and deploy new user setups for computers and desks, managing inventory and software of IT assets, including asset auditing

Primary job Requirements

Bachelor’s degree or 2-4 years of experience in a related field

Proficient understanding of computer network concepts, troubleshooting network and systems issues

Extensive experience in supporting mobile devices such as iPhones, iPads, and Androids using Mobile Device Managers (MDM).

Proficiency in Active Directory operations, including user management and access control

Microsoft Certifications are a plus