Description

Job Description

 

  • The Desktop Support Technician maintains, analyses, troubleshoots, documents and repairs desktop systems, hardware, software and peripherals.
  • Supports and maintains incident tickets keeping user's, management, peers and the Help Desk apprised of activities. 

     

Responsibilities:

 

  • Assures quality customer service to all customers; promotes positive human relationship and contributes to supportive and cooperative work environment.
  • Maintains desktop hardware and peripheral inventory with an attention to detail when maintaining asset records.
  • Act as a SME (Subject Matter Expert) for all desktops platforms, software integration, Windows technologies and Directory Services.
  • Act as a SME (Subject Matter Expert) for all mobility operations (ie. IOS and Android Platforms) and management consoles (ie. Mobile Iron)
  • Collaborates with colleagues and Network Team to support user account information including rights, security and systems groups.
  • Pursues additional research as needed to support optimal Desktop strategies are practiced at HOV.
  • Product evaluation and documentation. Accurately detail their findings to a wide audience ranging from senior management to peers.
  • Core Build engineering using tools such as WDS, SCCM, software and driver integration.
  • Assures optimal hardware configuration for compatibility and performance (e.g. BIOS, Hyperthreading, etc.).
  • Provides consultation to IS department for projects as needed, including testing new software, building/modifying the PC hardware and software.
  • Provides guidance to Service Desk team members.
  • Participates in after hours on-call support and weekend/holiday coverage responsibilities. 

     

Minimum Qualifications:

 

  • Associates degree in computer science or related field.
  • A+ or Network + or MCP certification.
  • 3-5+ years in a large corporate multi-site environment.
  • 3+ years developing and deploying unattended operating system installations for workstations/desktops/laptops with an in-depth understanding of hardware-independent imaging capabilities.
  • 3+ years scripting experience utilizing a variety of languages such as VB Script, Powershell and/or WinBatch or other programming languages.
  • 3+ years troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO) as well as the ability to create custom policies.

     

Preferred Qualifications:

 

  • MCDST certification preferred.
  • ITIL certification preferred.
  • Performs technical support for the Voice systems, including backend Avaya servers, switches and handsets.
  • Maintains voice and data cabling infrastructure.
     

Education

Any Graduate