Help Desk Specialist

About the job
Responsible for the remote support of users with technical problems and information technology issues involving personal computers and network services in an advanced network environment.
Provides support (via telephone), diagnostics, and troubleshooting of microcomputers, network services, and related peripherals to local and remote access users.
1 to 2 years of professional experience in IVR-based Service Desk.
Provides case status updates and metric reports to management.