Help Desk Support

Assist with serving as the first point of contact for customers seeking technical assistance over the phone or email

Assist with performing remote troubleshooting and problem diagnoses

Utilize internal knowledge and processes to determine the best solution based on the issue and details provided by customers

Assist with walking customers through the problem-solving process

Assist with directing unresolved issues to next level support groups

Assist with providing accurate information to customers on IT products or services