Help Desk Support Service Specialist

Knowledge, Skills and Abilities

• Technical issues involving Microsoft's full suite of business applications and operating systems.

• Advanced hardware and software support; maintenance and updates for desktops, printers, and mobile devices.

• General hardware and software support for servers, firewalls, switches, and wireless access points.

• Logging client issues correctly into Service Now.

Great attitude and emotional intelligence.

Education 

-Associates degree or Computer Science or related disciplines are preferred.

Required Skills:

• Must be a US Citizen
• Windows and/or Apple operating systems
• Microsoft Exchange (On-Premise and Online)
• Hypervisor technology (Hyper-V and VMware)
• General understanding of networking including DNS, DHCP, TCP/IP
• Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.