Help Desk Support

Job Overview

Security Finance is hiring Remote Help Desk Support !

In this position you provide technical, hardware, software, and moderate operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel.

As Help Desk Support, You Can Expect To

 

• Provides remote Level 2 technical, hardware, software, and moderate operational support with an emphasis on customer service
• Mentors and assists Level 1 technicians with Technical Support
• Receives initial and referred incoming contacts and calls from field and home office personnel regarding system or operational related problems and/or service requests
• Resolves moderately complex problems requiring system and technical knowledge and delivers services to meet internal customer expectations and needs
• Records key information of reported incidents into Incident (case) Management System
• Determines additional routing of reported cases to other Help Desk levels and/or supporting departments as needed
• Reviews Tier 1 tickets for correct troubleshooting and resolution status
• Informs management of recurring problems and/or deficiencies
• Performs, as needed, the electronic setup of branch data and software for new office locations, merged offices, etc.
  
   

You could be a great addition as Desktop Support Technician, if you have:

 

• Reliable internet; DSL or faster
• Travel to home office for quarterly meetings and special projects
• 1 years of experience in a help desk environment
• Strong drive to provide excellent customer service and experience when supporting customers
• Effective verbal and written communication skills
• Ability to work professionally with others in stressful situations
• Ability to work flexible hours
• Working knowledge of computer based systems, tools, and processes
• Working knowledge of company business processes, policies, and procedures
• Ability to troubleshoot and assist with installation of hardware remotely
• 2 year technical school degree or equivalent
• Related technical certifications
• Must live in one of the following states : AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, WI.
  
   

We Offer

 

• TOP-of-the-line training - We are committed to helping you build a solid foundation and do your job to the best of your abilities
• An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
• Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.
• Growth Potential – We believe in fostering our employees’ talents and providing a pathway for their individual career story.
  
   

We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good stewards of our community, helping neighbors in times of need, and treating customers with the respect they deserve.

Come Begin Your Story! Apply today!

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate