Help Desk Support Technician

<< Back to all jobs

•   PRINT

Help Desk Support Technician

[Jackson, MS, 39201] |   2023-08-23 10:27:24

Apply Now

Share Job 

Job Code : 2023-MY3TECH0929

Role: Help Desk Support Technician

Location : 550 High Street, Walter Sillers Building, Jackson, MS 39201

Duration: 12 months contract

• Candidate Will be responsible for troubleshooting very basic technical issues and responding to communications from Medicaid.
• clients either via telephone or email in a timely manner. These technical issues will be mainly related to the MS.
• Medicaid Self Service Portal (SSP) as well as other duties as assigned.

NOT be presented to the manager for consideration.

-1 year proficiency on a Windows PC

-demonstrated ability to be organized

-demonstrated ability to multitask

-demonstrated ability to problem-solve

-English must be the primary language of the contractor

-1 year of customer service experience

-1 year experience working on a help desk, or more specifically experience with system access technical issues

-Experience with Medicaid Eligibility