Help Desk Support Technician

Job Description:

• Selected candidate’s role will focus on providing all levels of support to our customer base.
• Candidate will be the initial point of contact with end users requesting IT Support.
• Ideal candidate has experience in Desktop\Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration.
• Candidates must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications.
• Must be good at organizing, prioritizing, and planning.
• Candidates must be able to update and maintain Help Desk records in accordance with established support procedures.
• Candidates must also have excellent communication skills.
• The client has a current goal for every community to effectively use a World-Class Data System to improve student outcomes.
• This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes.
• We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems.
• This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.

Required Degree:

• Bachelor’s Degree in Computer Science, Information Systems, or related field.

Certification:

• A+ Certification.