Description
Description:
Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate’s degree in a related area.
Responsibilities:
imaging, configuration and deployment of new devices. Data migration from the existing to the new device, as well as updating of Treasury systems for device tracking and inventory. Systems used are SCCM and Provance.
Provide excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services.
-Deliver a high level of customer service and professional interaction with internal customers, management, and administration.
Required/Desired Skills
| Skill | Required /Desired | Amount of required Experience in yrs | Candidate Response |
|---|---|---|---|
| Experience providing Customer Service to internal customers, management, and administration. | Required | 5 | |
| Experience providing Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues. | Required | 5 | |
| Experience providing desktop support for a variety of business and software development applications. | Required | 5 | |
| Eperience providing desktop support to end-users and suggesting alternative solutions for hardware requirements. | Required | 5 | |
| Experience Installing, configuring and troubleshooting computer hardware, operating systems, network configurations and software | Required | 5 | |
| Experience Performing Backup/Recovery, and troubleshooting network connectivity issues. | Required | 5 | |
| Experience troubleshooting/supporting Windows 10 desktops/laptops/tablets | Required | 5 | |
| Experience with SCCM to image computers | Required | 5 | |
| Experience troubleshooting/supporting Windows 11 desktops/laptops/tablets | Required | 5 | |
| Experience with Support and configuration of Andriod mobile phones. | Required | 5 |
Key Skills
Education
Any Gradute
- Posted On: Few Days Ago
- Experience: 10+
- Availability: Remote
- Openings: 1
- Category: Help Desk Support
- Tenure: Contract - Corp-to-Corp