Description

Job Description

Description

  • Responsible for responding to inquiries and providing information to customers calling into a service hotline.
  • Records all customer contact information in a call log.
  • Evaluates situation, determines appropriate response, and escalates to designated specialist/resource for resolution of customers problem or complaint.
  • Tracks issues escalated for resolution to ensure customer receives a timely response.
  • Must have knowledge of the enterprises business/products and demonstrate strong customer focused skills.
  • Associate or bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, Business Administration, or another related field. Or equivalent work experience

Additional Details:

  • If candidate is a GREAT FIT, the manager will convert to FTE
  • Admin assistant
  • Handle a busy front desk and check in and greet visitors to the office.
  • Quick learner
  • Great personality
  • Well spoken

Key Skills
Education

Bachelor's Degree

Back To Jobs