Help Desk Technician

The ideal candidate will have:

• Associate’s Degree in a Computer Science or Technology discipline; or
• Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or Equivalent work experience (e.g., at least 1 year in similar role) required.
• Must possess good interpersonal skills and is able to work well with end users.
• Excellent written and oral communication skills.
• Able to handle confidential matters judiciously.
• Good time management skills and able to prioritize.
• Must be able to work nights and weekends as needed.
• Ability to understand the current state of ATMs to fully diagnose problems for resolution
• Act as a liaison between internal Capital One team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issues
• Provide efficient productivity and superior quality service while working in a fast-paced environment
• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
• Ability to work multiple systems simultaneously
• Handle internal/external reports and status updates
• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
• Follow-up on open escalations to ensure smooth handling and accurate closure