Description

Responsibilities

  • Oversee the daily performance of computer systems and applications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate ticket outside of SLA's until resolved.
  • Set up equipment for employee use, performing or ensuring proper installation o cables, operating systems or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to third party support vendors for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.

Preferred Qualifications

  • 5+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with
  • Outlook, MS Office, Win 10, Active Directory, COTS applications. Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.

Required Skills:

  • Experience with hands on computer technical support involving user issues with
  • Windows 11, Microsoft Office Suite, MS Outlook Email, login Issues, etc
  • Using and monitoring helpdesk ticket systems.
  • Hardware setup and software installation.
  • Active Directory Support
  • Any computer certifications would be an asset.

Key Skills
Education

Any Graduate

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