Helpdesk consultant

Required Skills: 

· Professional helpdesk roles. 
· ITSM.
· ITIL 4 Foundation certification or similar.
· Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
· Effective and professional communication and interpersonal skills when dealing with customers, including executives.
· Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
· Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.