HelpDesk

Job Description

Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.

Responsibilities

 

• Provide onsite desktop support for customers located within assigned locations. Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person. Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
• Install & support network devices providing business critical service Perform end user data back-up and recovery ensuring attention to detail Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
• Open/document/track problem tickets escalating to appropriate workgroups when required. Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software. Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.
• Skills Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Experience with troubleshooting network connectivity issues in both LAN and WAN environments
• Experience imaging and deploying laptops
• Experience providing desktop/laptop computer hardware support
• Experience supporting Microsoft Outlook email client
• Experience supporting Microsoft Office 2013 or higher
• Experience supporting remote workers and troubleshooting VPN and remote technology issues
• Experience with Bitlocker encryption, antivirus, and malware/spyware removal software A+ Certification or Network+ Certification (MUST UPLOAD CERTIFICATION)
• Experience with local and network printer troubleshooting and repair Technical support experience in a Windows 10 PC environment Experience supporting Cisco VoIP phones and Jabber client Setup and install computers for New Hire On-Boardings and Off-Boardings Experience in an Active Directory Domain environment.