IAM Customer Success Manager (m/f/d)

Your Key Responsibilities

• Conduct IAM maturity assessments (CIAM, IGA, PAM) at new customers, guiding them through IAM greenfield or Migration projects
• Proactively engage with customers to understand their unique IAM needs, challenges, and goals
• Define high-level requirements and conduct tool evaluation to ensure the selection of appropriate IAM solutions for clients
• Monitor customer health metrics, including regulatory requirements, to identify risks or opportunities for enhancement, ensuring compliance
• Provide support in the implementation of new IAM projects, taking on a flexible role such as a Business Analyst or Project Team Leader, to ensure successful project implementation and customer satisfaction

Your Skills and Requirements

• Proven track record in the context of Identity and Access Management (IGA, CIAM, PAM) or a similar Cybersecurity IT domain
• Understanding of IAM concepts and technologies, including authentication, authorization, single sign-on (SSO), multi-factor authentication (MFA), and identity governance
• Experience in a customer-facing role, preferably in customer success, account management, or technical support within the software industry
• Basic experience with the common IAM tool stack, for example OneIdentity, Forgerock, Ping, Sailpoint or other
• Strong presentation and communication skills
• Very good German (C1) and English skills complete your profile