Description

Responsibilities:

  • Monitoring (Observability) of applications & batch jobs as per the shift coverage
  • Incident Management and Triaging
  • Ticket Management
  • Break Fix and Recovery (Configuration changes only)
  • Service Request Management
  • Problem Management (RCA Incidents for permanent fixes)
  • Vulnerability remediation and SII remediation
  • Batch Job Scheduling / Execution
  • Event and Alert management (working on Alerts triggered from the tools)
  • Actionable alerts configurations
  • Smart Monitoring and preventive remediation to ensure app availability
  • Application Health Check configuration & execution
  • Log Analysis
  • Certificate Management - Certificate creation, deployment and post patching validation
  • DR Support
  • Ticket/Task Elimination & Automation
  • Metrics and Reporting
  • Knowledge management Maintain Run-book, SOP
  • Update known errors in KEDB
  • Transmission application validation for partner/colleague app changes
  • Partner Onboarding, User Profile Management
  • Release and deployment support
  • Status Reporting

 

Required Skills:

  • 3-5 years experience in Integration Platform Development and Support

3-5 years IBM ACE

Key Skills
Education

Any Graduate

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