Incident Manager

JD: As an Entry-Level Application Tech Support Practitioner, you'll use your Issue Management expertise to provide technical support and issue resolution. Your daily tasks involve troubleshooting, analyzing issues, and collaborating with teams for issue resolution.

· Provide technical support and issue resolution for applications leveraging Issue Management expertise.

· Collaborate with cross-functional teams to identify and analyze issues and provide timely resolution.

· Conduct rigorous testing and troubleshooting to optimize application performance.

· Ensure adherence to quality standards and best practices in Issue Management.

· Maintain accurate documentation and provide regular updates to stakeholders.

Must Have Skills:

· Issue Management

· Application Quality Analysis

· Critical Incident Management

· Quality Management