Incident Manager

About the job

Title: Incident Manager

Location: Orlando, FL

Duration: 06-12 Months Contract

Type: Contract - W2

Job Description:

As an Entry-Level Application Tech Support Practitioner, you'll use your Issue Management expertise to provide technical support and issue resolution. Your daily tasks involve troubleshooting, analyzing issues, and collaborating with teams for issue resolution.

Provide technical support and issue resolution for applications leveraging Issue Management expertise.

Collaborate with cross-functional teams to identify and analyze issues and provide timely resolution.

Conduct rigorous testing and troubleshooting to optimize application performance.

Ensure adherence to quality standards and best practices in Issue Management.

Maintain accurate documentation and provide regular updates to stakeholders.

Skills:

NOTE-: 8 hours in a day in rotational shift between 6am to 12am EST midnight,

It will be 40 hours/week and you are comfortable to work according to the planned roster which they will share one month prior.