Incident Manager

Key Requirements and Technology Experience:

Skills-3-5 years’ experience in major incident management ,Managing and monitoring dashboards: Observability and Service Now.
Understand fundamentals of Cloud: Azure, AWS.
Understanding Linux/Unix.
ITSM.
Excellent written and verbal communication skills in English, ability to communicate both technical and non-technical information, depending upon the audience.
Experience of data analysis and trending with ability to identify improvements and actions.
Demonstrated ability to quickly understand sophisticated systems.
Diligent with the ability to follow processes and procedures.
Ability to adapt to changes in processes and services.
Ability to rapidly absorb and understand complex technical situations.
Ability to facilitate conversations with large groups of remote people.
Ability to maintain calm during stressful situations.
Ability to handle and prioritize and tasks and time efficiently.
Find opportunities for improvement within the business processes.
Excellent team contributor with excellent people leadership skills.
Ability to act in an often-complex business environment.
Handle less complex single project, or module of larger project, typically in single functional area.