Incident Manager

Top 3 skills:

• Ability to troubleshoot linux/unix issues
• Team synergy: “if they don’t mesh with my team and there’s going to be behavioral issues,
• Experience troubleshooting & navigating Linux and splunk elastic logs

Day to Day:

• Team supports case management for individual customer issues
• Working to mitigate these issues within SLA guidelines
• Occasionally these issues will escalate into an Incident
• Working with problem management teams to track and mitigate bugs
• Main focus is troubleshooting software case management
• Problems are coming in at-random; sometime they’ll go 2mo doing the same things, some weeks will be multiple different types of issues
• Ticketing systems: ServiceNow & Remedy, also use Jira and some homegrown ones
• Dealing with Linux/Unix daily, working within Linux & Unix logs

Ideal candidate:

• Experience troubleshooting server or network traffic
• Someone who has had to troubleshoot previous
• Understanding of Linux troubleshooting
• Experience reading logs and understand what they’re saying (linux, splunk elastic)
• This is a huge chunk 
• Ability to understand radio frequencies/RF technology is a plus
• Experience supporting cabling issues is a plus
• Linux/unix skillset is a plus, having worked for Client is a plus as well
• Not looking for someone who relies on documentation/SOPs to do this job, needs to be analytical, self-starter with an engineering mindset