Information Technology Business Analyst

About the job

Responsibilities:

● Liaise between client business users and internal IT developer to gather business

requirement

● Analyze and devise best in class solution that leverages internal products and industry best

practice

● Ensuring BRDs are within scope of SOW

● Work with IT leads to draft FSD with high level of technical details

● Ensure BRDs and FSDs are signed off timely according to project plan

● Work with IT Leads to track RTM across SOW, BRD, FSD and Test Scripts

● Timely escalation of issues to PMs and BA Lead on issues

● Work with Tester leads to formulate test plan, test approach and detailed test case

● Working with Tech Writers to ensure User Manuals are correctly documented

● Conduct training/work with trainers to ensure customers (eg. Ops Team) are trained to use

the system

● Handholding BAU Support Team (to ensure business knowledge is correctly handed over

● Supports Pre-Sales in assessing requirement gaps and work with Tech Leads to provide

high level estimates

● Work with PMO to ensure compliance to all relevant processes (PM/BA/Tech leads)